Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return condition
To be eligible for a refund, your item must be returned in like-new condition: unused, unwashed, free of stains, odors, hair or damage, and in its original packaging. You'll also need your order number or proof of purchase.

We inspect every return when it arrives. Whether an item meets the like-new condition is determined at our sole discretion. If a returned item shows signs of use, washing, staining, odor or damage, we may decline the refund or issue a partial refund, and we'll email you with our findings. If a return is declined, you may have the item shipped back to you at your expense.

To start a return, sign in to your account and submit a return request from your order, or email us at sleepeverside@gmail.com with your order number. Items sent back to us without first requesting a return will not be accepted.

Return shipping
Once your return is accepted, we'll email you a prepaid, tracked return label along with instructions on how and where to send your package. A flat return shipping fee of $8 is deducted from your refund to cover the label. Please use the label we provide so the return can be tracked.

Original shipping charges are not refunded.

Damages and issues
Please inspect your order when it arrives. If the item is defective, damaged, or not what you ordered, email us a photo within 7 days of delivery and we'll send a replacement free of charge, no return needed.

Exceptions / non-returnable items
We cannot accept returns on gift cards.

Exchanges
The fastest way to get the size you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in like-new, unused condition and in its original packaging, and you'll need your order number or proof of purchase. The flat $8 return shipping fee is deducted from your refund.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, the product price, less the $8 return shipping fee, is refunded to your original payment method within 5–7 business days of us receiving the item. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we approved your return, please contact us at sleepeverside@gmail.com.