Shipping policy

Where we ship
We currently ship within the United States, including Alaska, Hawaii and US territories. We do not ship internationally at this time.

Shipping rates and carriers
Shipping is calculated at checkout based on your address and the weight of your order. You'll see the exact cost and estimated transit time for each option before you pay. We do not currently offer free shipping.

Available services:
- UPS Ground
- UPS Ground Saver
- USPS Ground Advantage
- USPS Priority Mail
- USPS First Class Mail (where eligible)

Transit times shown at checkout are carrier estimates, counted from the day your order ships, and are not guaranteed.

Pre-orders and batch shipping
Everside is made in small production batches. Orders are reserved from the next available batch and ship as soon as that batch arrives. The expected shipping window is shown on the product page when you order and on your order confirmation. You can follow every batch on our Shipping Updates page at sleepeverside.com/pages/shipping-updates.

If you order more than one size, each size ships with its own batch, so your order may arrive in separate shipments. You'll receive a tracking email for each.

Processing and delivery
Orders are packed and shipped directly by Everside. Once your order is on its way, you'll receive an email with shipping updates and tracking information. Delivery time after that depends on the service you chose at checkout.

Delays
If a batch is delayed beyond the window we quoted, we'll email you with the new estimate. You can cancel for a full refund at any time before your order ships.

Address changes
Need to change your shipping address? Email sleepeverside@gmail.com with your order number before your order ships and we'll update it. We can't redirect a package once it's with the carrier.

Lost or damaged in transit
If tracking shows your package as delivered but you can't find it, check with neighbors and your carrier first, then contact us within 7 days and we'll help. If your order arrives damaged, email us a photo within 7 days of delivery and we'll send a replacement.

Questions
Email us at sleepeverside@gmail.com.