Cancellation policy

Some items in our store may be offered to you as a pre-order. This cancellation policy explains how you can change or cancel these kinds of purchases.

Pre-orders
When you purchase a pre-order, you are buying a product that is not yet in inventory. Full payment is collected at checkout. Your order is reserved from the next available production batch, and we fulfill and ship it as soon as that batch is available. The expected shipping window is shown on the product page and on your order confirmation.

Cancellations
You can cancel a pre-order at any time before it ships for a full refund, no questions asked. Email sleepeverside@gmail.com with your order number and we'll take care of it. Refunds go back to your original payment method within 5–7 business days.

Once your order has shipped, it can no longer be cancelled, but it may be returned under our returns policy. Returns are accepted within 14 days of delivery as long as the item is clean and in its original packaging; you cover return shipping. See our Returns page for full details.

Changes
Need to change your size or shipping address before your order ships? Email us with your order number and we'll update it if the batch hasn't been packed yet.

Delays
If a batch is delayed beyond the shipping window we quoted, we'll email you with the new estimate. You can cancel for a full refund at any point before shipment.